Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Each help request you submit to us will be replied to within maximum one hour. In case your ticket or e–mail calls for additional assistance from a server administrator, we will timely forward it and leave a note to inform you that your matter is being examined. If you take advantage of our Administration Services package, all of the server administration services included there will be completed at a time that suits you.

  • Top quality support service
  • A Top–Notch Technical Support Service

  • We will be online for you 24–7 to respond to any enquiries that you may have connected with our Web Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require help tackling server admin tasks, you can check out our Administration Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation services

  • Intuitive help center
  • An Intuitive Help Area

  • Our Web Hosting Control Panel has been preinstalled for each Linux dedicated hosting server. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.